Welcome to Light Bulbs Shop! We’re dedicated to making your holiday decorating experience as magical and hassle-free as possible. Below you’ll find all the details about our shipping options and returns policy.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | FREE (on orders over $50) | 15-25 business days after shipping | EMS |
Please Note: We ship worldwide, excluding Asia and some remote areas. Delivery times may vary during peak holiday seasons.
Returns & Exchanges Policy
We want you to be completely satisfied with your Christmas tree lights. If for any reason you’re not happy with your purchase, we’re here to help!
Return & Exchange Eligibility
We accept returns and exchanges for items within 15 days of your receipt of delivery. To be eligible:
- Item must be in its original packaging with all tags attached
- Item must be unused and in the same condition as when received
- Must be accompanied by the original receipt or proof of purchase
Non-Returnable Items
Due to the seasonal nature of our products and for hygiene reasons, we cannot accept returns on:
- Opened or used light sets
- Products with removed original packaging
- Custom or special order items
How to Initiate a Return or Exchange
Email our customer service team at [email protected] with your return or exchange request. Please include:
- Your order number
- Product name and tree size (e.g., “Christmas Lights for 3-3 1/2′ Trees”)
- Reason for return/exchange
- Your preferred resolution (refund or exchange)
Within 1-2 business days, we’ll email you a Return Authorization Number and shipping instructions. Please do not ship items back without this authorization as we cannot process unauthorized returns.
Securely package the item(s) in their original packaging, include the original receipt or packing slip, and clearly write your Return Authorization Number on the outside of the package.
Ship to:
Light Bulbs Shop Returns3779 Java Lane
North Sumter, US 29150
Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
Once we receive your return, we’ll inspect it and process within 3-5 business days. We’ll notify you via email once your return has been processed.
Refund Information
Refunds will be issued to the original payment method used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
- PayPal: 3-5 business days after processing
Please note that original shipping fees are non-refundable, unless the return is due to our error.
Exchange Information
If you’re exchanging for a different product:
- We’ll ship your new item once we receive and process your return
- You’ll be responsible for any price difference plus shipping costs for the new item
- If the exchanged item costs less, we’ll refund the difference
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage and your order information. We’ll arrange for a replacement at no additional cost to you.
Questions?
Our customer service team is dedicated to making your holiday experience magical. If you have any questions about our shipping or returns policy, don’t hesitate to contact us:
Email: [email protected]
Address: Light Bulbs Shop, 3779 Java Lane, North Sumter, US 29150
We typically respond within 1-2 business days.
Thank you for choosing Light Bulbs Shop for your holiday decorating needs! 🎄