🎄 Hassle-Free Returns & Exchanges 🎄
At Light Bulbs Shop, we’re committed to ensuring your holiday decorating experience is magical from start to finish. If your Christmas tree lights aren’t perfect for your needs, we’re here to help with our straightforward returns and exchanges process.
Return & Exchange Eligibility
We accept returns and exchanges for items within 15 days of your receipt of delivery. To be eligible for a return or exchange, your item must be:
- In its original packaging with all tags attached
- Unused and in the same condition as when you received it
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
Please Note: Due to the seasonal nature of our products and for hygiene reasons, we cannot accept returns on:
- Opened or used light sets
- Products with removed original packaging
- Custom or special order items
How to Initiate a Return or Exchange
Step 1: Contact Our Customer Service
Email our customer service team at [email protected] with your return or exchange request. Please use the template below to ensure we have all necessary information.
RETURN/EXCHANGE REQUEST TEMPLATE
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Light Bulbs Shop Team,
I would like to request a [return/exchange] for my recent purchase.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return/Exchange: [Product Name and Tree Size, e.g., “Christmas Lights for 3-3 1/2′ Trees”]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund/Exchange for Different Product]
If Exchange: Desired Replacement Product: [Product Name and Tree Size]
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you,
[Your Name]Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you a Return Authorization Number and shipping instructions. Please do not ship items back without this authorization as we cannot process unauthorized returns.
Step 3: Package and Ship Your Return
Securely package the item(s) in their original packaging, include the original receipt or packing slip, and clearly write your Return Authorization Number on the outside of the package. Ship to:
Light Bulbs Shop Returns
3779 Java Lane
North Sumter, US 29150
Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
Step 4: Processing Your Return
Once we receive your return, we’ll inspect it and process within 3-5 business days. We’ll notify you via email once your return has been processed.
Refund Information
Refunds will be issued to the original payment method used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
- PayPal: 3-5 business days after processing
Please note that original shipping fees are non-refundable, unless the return is due to our error.
Exchange Information
If you’re exchanging for a different product:
- We’ll ship your new item once we receive and process your return
- You’ll be responsible for any price difference plus shipping costs for the new item
- If the exchanged item costs less, we’ll refund the difference
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage and your order information. We’ll arrange for a replacement at no additional cost to you.
Questions?
Our customer service team is dedicated to making your holiday experience magical. If you have any questions about our returns and exchanges policy, don’t hesitate to contact us:
Email: [email protected]
Address: Light Bulbs Shop, 3779 Java Lane, North Sumter, US 29150
We typically respond within 1-2 business days.
Thank you for choosing Light Bulbs Shop for your holiday decorating needs! 🎄