FAQ

We specialize in Christmas tree lights for various tree heights, including:

• 1 – 2 1/2 feet
• 3 – 3 1/2 feet
• 4 – 4 1/2 feet
• 5 – 5 1/2 feet
• 6 – 6 1/2 feet
• 7 – 7 1/2 feet
• 10 feet and taller

Each size category is designed to perfectly illuminate your Christmas tree for a magical holiday display.

Our Christmas tree lights are primarily designed for indoor use on Christmas trees. For specific usage recommendations, please check the product descriptions or contact our customer service team.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Yes, we use industry-standard encryption to protect your payment information. Your financial data is processed securely through our payment partners.

We offer two shipping options to bring holiday cheer to your doorstep:

• Standard Shipping – $12.95: Uses DHL or FedEx with delivery in 10-15 days after dispatch
• Free Shipping: Available on orders over $50, uses EMS with delivery in 15-25 days after dispatch

All orders require 1-2 business days for processing before shipment. During the peak holiday season (November-December), we recommend ordering early to ensure timely delivery.

Yes, we proudly serve customers worldwide! However, we are unable to deliver to some remote areas and certain parts of Asia. Our international shipping network covers Europe, Australia, the Americas, and most other regions.

Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey from our warehouse directly to your holiday display setup!

Customs fees may apply to international orders and vary by country. These fees are the responsibility of the customer and are not included in your order total.

We offer a hassle-free return policy within 15 days of receipt. If you’re not completely thrilled with your purchase, we’ll help make it right. Your satisfaction is our priority!

Please contact our customer service team at [email protected] to initiate a return. We’ll provide you with instructions and assist you through the process.

While creating an account can make future purchases easier, it’s not required for one-time orders. You can checkout as a guest.

If you experience any issues with your Christmas tree lights, please contact our customer service team immediately. We’re here to help ensure your holiday display is perfect!